MY ACCOUNT / TECHNICAL ISSUES
I’ve forgot my password!
Due to new GDPR laws our customer services are no longer allowed to reset passwords, in order to reset your password click the “forgotten password” link on the log in screen.
- If you do not receive the email, try to create an account using that email (it’s possible you don’t already have an account)
- If you cannot create an account (Tells you one already exists), try to reset your password again using the link on the log in screen.
- Check spam and junk folders.
My Payment keeps failing!
- If you receive an error saying your payment has failed, the best thing to do is try a different payment method.
- If you are unable to use a different payment method, please get in touch with your provider.
- Unfortunately our customer services cannot help with failed payments
